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Raving Fans! Books

  • Autor: Kenneth H. Blanchard
  • Editor: Harper
  • Relaese Date: 15 June 1998
  • ISBN: 0006530699
  • Format Book: PDF, Epub, DOCx, TXT
  • Number of page: 160 pages
  • File Size: 19MB
  • Rating:


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Description Raving Fans! de Kenneth H. Blanchard:

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over thirteen million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans

Comments

Jerrod Re: Raving Fans!

This is probably one of the best books I have read.

Antonovich Re: Raving Fans!

you can honestly say it was one of the best things I've ever read

Chuck Re: Raving Fans!

you can honestly say it was one of the best things I've ever read

Ivory Re: Raving Fans!

Well, that was one of my best reads! thank you

Bruton Re: Raving Fans!

I can honestly say it was one of the best things I've ever read